** phoenix community transport **

Phoenix CT Company Profile

Phoenix Community Transport Limited (PCT) provides an accessible transport service based in the Caerphilly County Borough area, primarily to the elderly and disabled, but services are available to the community as a whole. Phoenix Community Transport operates a fleet of 32 vehicles with 30 fitted with passenger lifts.

Twenty staff are currently employed and all are directly involved in service delivery. All staff are CRB checked and MiDAS and PATS trained.

Phoenix Community Transport services are available around the clock.




Phoenix Community Transport Mission Statement

To provide a Community Transport Service for such of the inhabitants of Caerphilly County Borough Council and its neighbourhood who are in need of such a service because of age, sickness, disability (mental or physical), poverty or because of lack of availability of adequate and safe public passenger services.


Many community groups rely on Phoenix Community Transport to carry their members to meetings and social events. Without Phoenix Community Transport many people would not be able to leave their homes.

The area in which Phoenix Community Transport works has a large proportion of older people, disabled and long term sick, socially excluded and those facing poverty in its many forms. Providing community transport can help address these problems, raising expectations and assisting regeneration in the County Borough.

Passengers and their families often send cards and letters in appreciation of the service they have received from Phoenix Community Transport and its staff.

** Phoenix are here to help **



A panel of three Trustees, who all live locally, oversee the operation of Phoenix Community Transport. They bring their business skills and experience to the organisation to ensure that Phoenix Community Transport is run and managed efficiently, effectively and with consistency.



Phoenix Community Transport aims to provide an inclusive service addressing the needs of the area by providing a value for money, quality service, integrating with existing services and co-operating with partners.

Services provided should be safe and sustainable whilst tackling social disadvantage and actively promoting equal opportunities.

Programme of Works


In order to develop and support the services of Phoenix Community Transport the following needs to be advanced:

• Partnerships

To work at our partnerships with the Local Authority, other operators, voluntary and statutory bodies and our user groups in the Caerphilly County Borough area and beyond.

• Funding

To seek financial support or support in kind from the Local authority via procurement or grants as appropriate.

To apply for voluntary sector funding to establish and support new services, including the GAVO/CCBC Beacons Funding.

• Standards

To continually monitor and improve service standards via improved maintenance standards and staff training as appropriate, to continue to maintain our position as the premier accessible operator in the area.

• Development

To develop our organisation and services in line with current standards and the needs of our passengers and customers.